Terms & Conditions
Last updated: July 2026
Terms and Conditions
These Terms and Conditions govern your purchase, access, and participation in any course, programme, or service delivered by FitPro Education (“FitPro Education”, “we”, “us”, “our”).
1. The Parties
This agreement is entered into between:
FitPro Education (centre number: RFC7554), whose contact email is [email protected] (the Course Provider); and
The individual who has enrolled on the Course and whose registration details are held by FitPro Education (the Student).
2. The Course
The Course enrolled on under this agreement is the Focus Awards Level 3 Diploma Practitioner in Personal Training, course number [601/4888/3]. This qualification is awarded by Focus Awards, regulated by Ofqual and recognised by CIMSPA.
3. What We Provide
On enrolment and receipt of cleared payment, FitPro Education will provide the following:
3.1 Course Materials
Access to all learning materials required to complete the Focus Awards Level 3 Diploma Practitioner in Personal Training. You will have access to all course materials for one year from your enrolment date.
3.2 Study Framework
A Fast-Track Study Plan to guide you through the qualification. This is structured to allow completion in approximately 10 weeks at around 8 hours of study per week. This is a guide only — your actual completion time will depend on your individual effort and circumstances.
3.3 Student Support
For 12 months from your enrolment date, you will have access to tutor support via a WhatsApp group, weekly live group sessions via Zoom, and email support via [email protected].
3.4 Certification
On successful completion of all required assessments, we will submit your results to Focus Awards for certification. The certificate is issued by Focus Awards following their standard processing period. FitPro Education does not control the timeline once results have been submitted.
We reserve the right to make reasonable changes to delivery methods and scheduling. We will give you reasonable notice of any material changes.
4. Assessments and Resubmission
4.1 Assessment Format
Your qualification requires completion of written assessment materials and a practical assessment. The practical assessment is completed in your own time and in your own environment. You will record your practical session and submit the recording to FitPro Education for review. You do not need to attend any training centre.
4.2 Feedback and Resubmission
There is no pass or fail. If any submission does not meet the required standard, we will provide written feedback within 7 to 14 working days of receipt. You may resubmit as many times as needed until the required standard is met at no additional charge.
4.3 Academic Integrity
You are responsible for ensuring that all work submitted is your own and accurately represents your knowledge and competency. Submitting work that is not your own constitutes academic misconduct and may result in removal from the programme without refund.
5. Fees and Payment
5.1 Payment Terms
Full payment must be received and cleared before course access is granted. Where an instalment plan has been agreed, the first instalment is due at enrolment and course access is granted once this clears. Subsequent instalments are due on the same calendar date each month.
5.2 Payment Processing
All payments are processed via Stripe. By providing your payment details, you authorise FitPro Education to charge the agreed amounts to that payment method on the agreed dates. Stripe will automatically retry any failed payment every three days. You are responsible for ensuring your payment details remain valid.
5.3 Failed or Late Payments
If a payment fails and remains unresolved after seven days from the original due date, your access to the course may be suspended without further notice. Access will be restored once the outstanding amount has been received and cleared.
5.4 Outstanding Balances
All agreed instalments remain due in full regardless of your level of engagement with the programme. Choosing not to access the course does not reduce or remove your payment obligation.
6. Cancellation and Refunds
6.1 Your 14-Day Cooling-Off Right
As a consumer purchasing a service online, you have the right to cancel this agreement within 14 days of your enrolment date without giving a reason. If you cancel within this period, you will receive a full refund of any amounts paid. No questions asked.
To exercise this right, you must notify us in writing by email to [email protected] before the 14-day period expires.
6.2 Cancellation After 14 Days
After the 14-day cooling-off period, no refunds will be given under any circumstances, including non-engagement, personal circumstances or change of mind. All outstanding instalments remain due in full.
6.3 Non-Refundable Elements
The following are non-refundable under any circumstances:
- Any deposit paid at enrolment.
- Any fees relating to third-party certification or accreditation processing once submitted to Focus Awards.
6.4 Chargebacks
Initiating a chargeback through your bank or card issuer without first raising a concern directly with FitPro Education is considered a breach of this agreement. We maintain comprehensive records of all enrolments, including this signed agreement, a full GoHighLevel audit trail, Stripe payment confirmation and transaction records, and course progress records showing access and engagement.
In the event of a disputed chargeback, we reserve the right to contest it using this evidence, immediately suspend your access to all course materials, and pursue recovery of any outstanding amounts including costs incurred as a result of the chargeback process.
If you have a concern about your enrolment or our service, please contact us at [email protected] before raising a dispute with your bank. We will always aim to resolve genuine issues fairly and promptly.
Nothing in this clause affects your right as a consumer to raise a dispute with your bank or card issuer in accordance with applicable law.
7. Your Commitments
7.1 Eligibility
By signing this agreement, you confirm that:
- You are 16 years of age or older.
- You have the legal right to undertake this course.
- You are physically capable of participating in fitness-related learning and assessment.
- You will inform us promptly if your health or circumstances change in a way that affects your ability to participate.
7.2 Engagement
You agree to engage with course materials and assessments in good faith, to complete and submit assessments honestly and to the best of your ability, and to communicate with FitPro Education if you experience any difficulty with the programme.
7.3 Conduct
You agree to:
- Not share your course login credentials or provide access to any course materials to any third party.
- Not record, screenshot or redistribute any course content or proprietary material without express written permission from FitPro Education.
- Not engage in any conduct that could bring FitPro Education into disrepute.
7.4 Consequences of Breach
FitPro Education reserves the right to remove any student from the programme, without refund, in the event of serious misconduct, academic dishonesty, unauthorised sharing of course materials, or persistent non-payment.
8. Intellectual Property
All course materials, content, recordings, documents and resources provided by FitPro Education remain the intellectual property of their respective owners. Nothing in this agreement grants you any ownership of, or licence to reproduce, sell or distribute, any course materials.
You are granted a personal, non-transferable licence to access and use course materials solely for the purpose of completing this programme. This licence ends if your enrolment is cancelled or terminated for any reason.
9. Data Protection
FitPro Education will collect, store and process your personal data in accordance with UK GDPR and the Data Protection Act 2018. Your data will be used to administer your enrolment, deliver your course, communicate with you about the programme, and meet our legal obligations. We may share your data with Focus Awards for qualification administration, Stripe for payment processing, and GoHighLevel for course delivery and communications. We will not sell your personal data or share it for marketing purposes without your consent.
You have the right to access, correct or request deletion of your personal data at any time. Contact us at [email protected] to exercise any of these rights.
10. Events Beyond Our Control
FitPro Education will not be liable for any failure to deliver services where that failure results from events beyond our reasonable control, including but not limited to illness of key staff, technical failures, pandemic or epidemic, supplier failure, or government action. If we are permanently unable to deliver the programme and cannot offer a suitable alternative, we will issue a pro-rated refund for the portion of the programme not yet delivered.
11. Limitation of Liability
FitPro Education does not guarantee that you will pass any assessment, achieve any particular outcome or earn any specific income as a result of completing this programme. Results depend on individual effort, aptitude and circumstances beyond our control.
Where we are found liable for a loss caused directly by our breach of this agreement or our negligence, our total liability to you is limited to the total fees paid by you under this agreement. We will not be liable for any indirect or consequential loss, including loss of earnings or loss of business opportunity.
Nothing in this agreement limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot be excluded by law.
Staff and tutors do not have authority to make binding commitments on behalf of FitPro Education beyond what is set out in this agreement. Only a director of FitPro Education can vary the terms of this agreement, and any such variation must be made in writing.
12. General
This agreement is governed by the laws of England and Wales. Any dispute arising from or in connection with this agreement will be subject to the exclusive jurisdiction of the courts of England and Wales. Nothing in this clause affects your statutory rights as a UK consumer.
This agreement constitutes the entire agreement between the parties and supersedes all prior discussions, representations or agreements, whether written or oral. If any provision is found to be unenforceable, the remainder of the agreement will continue in full force and effect.
Any notice to FitPro Education must be sent by email to [email protected]. Notices to the Student will be sent to the email address held on the Student's registration form. This agreement may not be transferred or assigned by the Student to any third party.
Privacy Policy
FitPro Education (“FitPro Education”, “we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy.
This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, enrol on a course or interact with us.
By using our website or enrolling in a FitPro Education course, you agree to the practices described in this policy.
1. Information We Collect
We may collect the following types of personal information from you:
- Personally Identifiable Information: Name, email address, phone number, billing and shipping address, payment details, and other information you provide when registering or purchasing our services.
- Non-Personal Information: IP address, browser type, operating system, and browsing data for analytics and site improvement purposes.
2. How We Use Your Information
We use the information we collect to:
- Process your orders and deliver services.
- Communicate with you, including responding to inquiries and sending promotional emails.
- Improve our website and services based on user behaviour and preferences.
- Comply with legal obligations, address security issues, and resolve disputes.
We process your personal data on the following legal bases: performance of a contract (to deliver the course and services you have purchased), legal obligation (to meet our regulatory and accreditation requirements), legitimate interests (to improve our services and communicate with existing customers), and consent (for direct marketing communications, where required).
3. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience. Cookies allow us to track certain information to recognize returning users, remember preferences, and provide a personalized experience. You can manage cookies through your browser settings.
4. Sharing Your Information
We do not sell or rent your personal information. We may share your information with trusted third-party service providers who help us operate our website and deliver our services, provided they maintain confidentiality. Additionally, we may disclose your information if required by law or to protect our rights and safety.
5. Security of Your Information
We take reasonable steps to protect your personal data from unauthorized access, alteration, or disclosure. However, no method of online transmission or storage is completely secure, and we cannot guarantee absolute protection.
6. Your Rights
You have the right to:
- Access the personal information we hold about you.
- Request corrections to inaccurate or outdated information.
- Request deletion of your data, subject to any legal requirements.
- Opt-out of marketing communications by using the “unsubscribe” link in our emails.
- Lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your personal data in accordance with the law. You can find out more at ico.org.uk.
7. Data Retention
We retain your personal data for as long as necessary to provide our services and to meet our legal, regulatory and accreditation obligations. Course and enrolment records are typically retained for a minimum of the period required by our accrediting body and relevant tax and consumer protection laws. Where you have unsubscribed from marketing communications, we will retain a record of that preference to ensure it continues to be respected.
8. International Data Transfers
Some of our third-party service providers, including Stripe and GoHighLevel, may store or process personal data outside of the UK and European Economic Area (EEA). Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or equivalent protections recognised under UK GDPR, to protect your personal data.
9. Third-Party Links
Our website may include links to third-party sites. We are not responsible for the privacy practices or content of these external sites, and we encourage you to review their privacy policies.
10. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be effective immediately upon posting, and the “Effective Date” will be updated at the top of this page.